Shipping Policy

At Promise Threads, every order is more than a package — it's a small piece of a bigger mission. Here's everything you need to know about how we get your order to you, wherever you are in the world.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is confirmed. You'll receive a confirmation email as soon as your order ships, along with tracking information.

During high-volume periods (campaign launches, holidays, or restocks), processing may take slightly longer. We'll always do our best to keep you updated if that's the case.

Shipping Rates & Delivery Estimates

We ship worldwide. Shipping costs are calculated automatically at checkout based on your location, order weight, and selected shipping method — so you'll always see the exact cost before completing your purchase.

Estimated delivery times after processing:

These are estimates, not guarantees. Delivery times can vary due to courier delays, customs processing, weather, or other factors outside our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after you receive it. If your tracking shows no movement for an extended period, reach out to us and we'll help you look into it.

Customs, Duties & Taxes (International Orders)

For orders shipped outside the United States, your order may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before ordering if you're unsure.

Lost, Stolen, or Damaged Packages

We package every order with care, but if something goes wrong in transit, we're here to help.

• Damaged in transit: Contact us within 7 days of delivery with photos of the damaged item and packaging, and we'll make it right.
• Lost or stolen packages: If tracking shows your package as delivered but you haven't received it, please check with neighbors or building management first. If it's genuinely missing, contact us and we'll work with the carrier to investigate.

Incorrect Shipping Address

Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away. We'll do our best to correct it before the order ships, but we can't guarantee changes once an order has been processed.

Delays

Occasionally, factors like customs holds, severe weather, or carrier disruptions can delay delivery beyond the estimated window. We appreciate your patience in these situations and will help track down your order if delays seem unusual.

Questions?

Every order helps fuel our community giving initiative, and we want your experience — from cart to doorstep — to reflect that same care. If you have any questions about your shipment, reach out to us at info@promisethreads.net and we'll get back to you as soon as possible.